At Riz Mercantile, we value your satisfaction and strive to ensure a seamless shopping experience. If you are not completely happy with your purchase, you may return most items within 30 days of receipt for a refund or exchange. Items must be unused, in their original packaging, and include all tags and accessories. Please note that shipping charges are non-refundable and return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
To initiate a return, please contact our customer support team at support@rizmercantile.com with your order details. We will provide you with a Return Merchandise Authorization (RMA) number and further instructions. Once we receive and inspect the returned item, refunds will be processed within 7-10 business days via the original payment method. We reserve the right to refuse returns that do not meet these conditions.
For any questions regarding our return policy, please contact us at support@rizmercantile.com.